Privacy Policy
Last updated: January 2026
Information We Collect
We collect information you provide directly, including account details (email, name), client and matter data you enter, documents and uploads you choose to store, usage and device data (such as browser type, IP address, and log events), and support communications you send to us.
Information You Provide About Others
If you submit information about clients, household members, or other parties, you represent that you have the authority to share that information and to allow us to process it on your behalf to provide the service.
How We Use Your Information
We use your information to provide the Family Harbor service, operate and improve the product, secure accounts, send service communications (including magic link sign-in), provide support, and comply with legal obligations.
How We Share Information
We share information with service providers who help us operate Family Harbor (such as hosting, storage, and email delivery), and when required to comply with law or protect our rights. We do not sell personal information.
Cookies & Tracking
We use essential cookies to operate the service (for example, keeping you signed in). We may use analytics cookies to understand usage and improve the product. You can control cookies through your browser settings.
Data Security
We implement industry-standard security measures to protect your data. Data is encrypted in transit and at rest, access is restricted by role-based permissions, and we regularly review our systems to reduce risk.
Data Retention
We retain your data for as long as your account is active and for a reasonable period thereafter to comply with legal, accounting, or operational requirements. You may request deletion of your data by contacting support.
Your Choices & Rights
Depending on your location, you may have rights to access, correct, delete, or export your information, and to opt out of certain communications. You can make requests by contacting support.
International Transfers
If you access Family Harbor from outside the United States, your information may be processed in the United States or other jurisdictions where our service providers operate.
Children’s Privacy
Family Harbor is not directed to children under 13, and we do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will update the “Last updated” date above and provide additional notice where appropriate.
Contact Us
If you have questions about this Privacy Policy, please contact us at support@ourfamilyharbor.com.